How often can I use/wear Ponytail Extensions?
The lifespan depends mainly on how often you wear the Ponytail Extensions, but also how well you care for them. If used daily, they can be worn for up to 6 months, if used occasionally, for 12 months and even more.
How do I determine the right color?
Our extensions are dyed with a special Multi-Tone Adapt Coloring System. Several similar nuances are processed into a new multi-faceted shade that blends more easily with your own hair and forgives even small differences in colour. Detailed color descriptions are available in the color shades guide.
Still not sure? Click here for more information about our personal color consultation.
What is the best way to wash and care for Human Hair Extensions?
For perfect care (and to guarantee the longevity) of our extensions, we recommend using only our Special Care series, as it has been perfectly optimized to meet the needs of our human hair products. Made in Germany!
Can I style the extensions how I want to?
Yes, of course! Our human hair extensions can be straightened, blow-dried, curled and styled like your own hair.
Can I also dye/tint/bleach the extensions?
Basically nothing speaks against colour treatments, because our extensions are made from 100% high-quality human hair. We recommend tinting them gently if necessary, but do not recommend lightening and bleaching.
Can I return the extensions if the color is not right?
You can return products you do not wish to keep to us within 30 days. You can find further information on this topic under Returns.
